New construction, a remodel, an ADU, a relocation or a first conversion to tankless or heat pump. Venting, gas line, condensate, expansion tank, pan and strapping — all sized and installed to Oregon code, all permitted.
The word matters because the scope, the permit and the price are all different.
A heater going into a building that has never had one. Capacity sized to the fixture count rather than to whatever was there before, and positioned so the venting run is short and the drain is real.
Moving a heater out of a closet a bathroom now needs, or out of a finished space where a future failure would do damage. Usually the cheapest time to also upsize.
Electric to gas, or gas to electric heat pump. Different venting, different circuit, different permit — and on the heat pump side, an Energy Trust rebate.
Tank to tankless. Nearly always a gas line question first and a venting question second, which is why the honest quote comes after a site visit and not over the phone.
None of these are visible once the job is finished, which is exactly why they get skipped on a cheap quote.
Based in Buckman, close-in SE. One flat rate anywhere inside city limits, with no travel surcharge and no zip code we treat as the edge of the map.
Tell us the symptom and the approximate age of the unit. We test it properly on site, then give you a flat-rate price in writing — with the repair and the replacement number side by side where both are realistic.
Anything where a heater is going somewhere it has not been before, or where the fuel, the format or the location changes. New construction, an ADU, a remodel, a garage conversion, moving a heater out of a closet, or a first tankless or heat pump.
Yes. Gas line sizing, venting, condensate, the expansion tank, the pan and the strapping are all part of the install and all part of the quoted price. A tankless conversion frequently needs a larger gas line than the tank it replaces, which is the single most common surprise on a quote that came from someone who never looked.
We would rather not, and here is the honest reason: the manufacturer's warranty on a big-box unit is usually shorter, the parts supply is different, and if it fails in year three you are the one chasing it. Where we supply the heater we stand behind the whole thing, unit and labour.
For new construction or a remodel, as early as you can — the position of the heater decides the venting run, the gas line size and whether you need a pan and a drain. Bringing us in at rough-in is much cheaper than working around decisions already made.
A site visit, the sizing worked out, and a written price that includes the venting, the gas line and the permit — not a number that grows once the work starts.