Emergency Repair · Portland OR

Emergency Water Heater Repair in Portland, OR

A tank that fails at 11pm does not wait for business hours, and neither do we. The line is answered around the clock by someone who works on water heaters — and the flat rate at midnight is the flat rate at midday.

Get a flat-rate quote (971) 386-1515

Answered 24 hours, every day
No after-hours surcharge, ever
Same flat-rate pricing as a daytime call

A technician in work gloves tightening a fitting on a water heater supply line with an adjustable wrench

No surcharge at any hourMidnight and midday are the same price.

Right now

Do these four things before we arrive

They take about three minutes and they are the difference between a wet floor and a claim.

Shut the water off at the tank. There is a valve on the cold inlet pipe at the top — turn it clockwise until it stops. If it is seized, use the main shut-off for the house rather than forcing it.
Turn the heat off. Gas: rotate the control dial to OFF, not pilot. Electric: switch the breaker off at the panel. A tank that keeps firing while it empties will wreck its own elements and can be genuinely dangerous.
If you smell gas, leave first. Do not touch switches, do not use the phone indoors. Get outside, call NW Natural from there, then call us.
Photograph it before you clean up. The pooled water, the tank, and the ceiling below if it sits above finished space. That evidence cannot be recreated once the floor is dry.

Is it actually an emergency?

Call now, or book it in

Knowing which one you have saves you a night of worry — and since we do not charge extra after hours, there is no advantage in guessing wrong either way.

Call now

Water, gas, or a tank that is no longer safe.

Water coming from the tank body itself. The liner has failed and it will not stop
A smell of gas. Outside first, utility second, us third
The T&P valve is discharging. A pressure or temperature fault relieving itself
Scalding water at the tap. A failed thermostat can push a tank well past 140°F

Morning is fine

Real problems, but not tonight's problems.

No hot water, tank dry. Annoying, not dangerous. Shut the breaker or the gas off and call at 7am
Running out faster than usual. Sediment or one failed element
Rumbling or popping. Sediment boiling under the burner
A small drip from a fitting. Put a bucket under it and call in the morning

Service area

Every Portland neighborhood

Based in Buckman, close-in SE. One flat rate anywhere inside city limits, with no travel surcharge and no zip code we treat as the edge of the map.

Hawthorne Division Belmont Buckman Sellwood Woodstock Mt. Tabor Montavilla Alberta Irvington Laurelhurst Hollywood St. Johns Kenton Overlook The Pearl Nob Hill Downtown South Waterfront Multnomah Village See the full service area →

Free quote

Tell us what is happening

Tell us the symptom and the approximate age of the unit. We test it properly on site, then give you a flat-rate price in writing — with the repair and the replacement number side by side where both are realistic.

No diagnostic fee and no trip charge
A licensed technician, not a salesperson
Portland BDS permit included where one is required
Nothing owed if you decline the work

Questions

Emergency Water Heater Repair in Portland, OR — straight answers

Is there an after-hours surcharge?

No. The flat rate at 2am is the flat rate at 2pm. We took the view that charging double when someone is standing in a flooding basement is not a business we want to be in.

What counts as an emergency?

Water coming from the tank body, a smell of gas, the T&P valve discharging, or scalding water at the tap. Those four are call-now. Running out of hot water sooner than usual, a rumbling noise, or rusty water are all real problems that will safely keep until morning — and booking them in normal hours is the same price anyway.

What should I do before you get there?

Shut the cold inlet valve on top of the tank. Turn a gas unit's control dial to OFF, or switch off the breaker on an electric one. Get anything that matters off the floor, and photograph the water before you mop it up in case it becomes a claim.

Can you replace a water heater at night?

Yes, if the tank has failed and you need hot water back. If we can safely make it stable instead and do a full replacement in daylight, we will usually suggest that — the work is better and the price is identical.